Jr. Solutions Engineer - SaaS

Are you the go-to tech-savvy friend who loves figuring things out? Do you get excited about solving problems and helping people understand how things work? If you're ready to launch your career in tech and want to be part of a collaborative team making a real impact in e-commerce, we’d love to meet you

About Us:

ShipperHQ is headquartered in Austin, Texas, making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the globe, with 30+ members based in Austin, Texas. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.

What You’ll Do:

As a Jr. Solutions Engineer, you’ll support our Sales and Implementation teams by helping prospective and new customers understand how ShipperHQ works and how it can solve their unique shipping challenges. You’ll learn the ins and outs of our product, gain exposure to a variety of eCommerce platforms, and grow into a trusted resource for our customers and internal teams.

• Learning the ShipperHQ platform and becoming a product expert
• Supporting sales calls and demos by helping explain how our solution fits customer needs
• Troubleshooting basic setup questions and guiding customers through early configuration steps
• Gathering customer feedback and helping relay it to the Product team
• Collaborating with Technical Support and Engineering to help solve customer challenges
• Growing your technical skills by exploring APIs, integrations, and the eCommerce ecosystem

What We’re Looking For:

• Recent graduate in a technical or business-related field (or equivalent hands-on experience)
• Some exposure to web technologies or SaaS products—familiarity with REST APIs is a plus, but not required
• Strong communicator who enjoys working with people
• Detail-oriented, curious, and eager to learn
• Comfortable with ambiguity and excited to grow in a fast-paced environment

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• Enjoy 22 days of PTO plus public holidays
• Benefit from 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

Logistics:

• This is a full-time position working out of our Austin, TX office, 2 days a week
• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.