Expansion Account Executive​

About Us:

ShipperHQ is headquartered in Austin, TX, making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the globe, with 30+ members based in Austin, Texas. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.

What You’ll Do:

As an Expansion Account Executive, you will be a key player in driving ShipperHQ’s growth by working closely with our existing customers. You will identify opportunities to expand their use of our products and services while ensuring they continue to see the value in their investment with ShipperHQ. You’ll collaborate with our Customer Success and Product teams to deliver tailored solutions that meet customers’ evolving needs.

Your Impact:

• Identify and pursue opportunities to upsell and cross-sell ShipperHQ’s products and services within existing customer accounts.
• Build and nurture strong relationships with customers to understand their business goals and challenges.
• Negotiate pricing and terms to secure renewals and drive revenue growth.
• Work closely with the Implementation and Support Teams to ensure seamless implementation of upsold products or services.
• Meet or exceed revenue targets by expanding the use of ShipperHQ’s solutions within the customer base.
• Collaborate with internal teams to gather customer feedback and influence product roadmap decisions.

What We’re Looking For:

Experience:

• 3+ years of experience in account management, sales, or customer success roles, preferably in SaaS or e-commerce industries.
• Proven track record of meeting or exceeding revenue targets through upselling, cross-selling, or renewals.

Tech-Savvy:

• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and sales enablement platforms.
• Ability to quickly learn and articulate technical product features and benefits.

Personality traits:

• Exceptional interpersonal and communication skills.
• Strong analytical mindset with a solution-oriented approach.
• You’re adept at navigating ambiguity and excelling in dynamic, rapidly growing organizations. You approach challenges with a positive attitude and take initiative to find solutions.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• Enjoy 22 days of PTO plus public holidays
• Benefit from 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

Logistics:

• This is a full-time position
• Remote work available within the US; preference for a local candidate to work in a hybrid model from our Austin, TX office two days per week 
• Compensation is based on experience.

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.