Operations Coordinator

About ShipperHQ:

ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics. 

Position Overview

ShipperHQ is looking for a highly organized, dependable Operations Coordinator to help keep our office, team, and day-to-day operations running smoothly. This role is ideal for someone who thrives in a fast-paced environment, enjoys wearing many hats, and takes pride in creating an exceptional employee experience.

Success in this role comes from being adaptable, resourceful, and willing to jump in wherever needed. No task is too big or too small. You take initiative, solve problems, and aren't afraid to roll up your sleeves to get things done. Whether you're planning an event, processing invoices, stocking the kitchen, or helping with a last-minute project, you're someone the team can count on.

Responsibilities

In this role, you will:

• Keep our office clean, organized, stocked, and welcoming
• Help set up lunches, celebrations, and team events
• Coordinate company meetings and office activities
• Book flights, hotels, and travel for team members
• Process invoices, expenses, and other administrative tasks
• Work with vendors and building management
• Support marketing and leadership with projects big and small
• Help with company events
• Pitch in wherever help is needed

Qualifications

Who you are:

• Naturally organized
• Reliable and follows through on commitments
• Friendly and enjoys helping people
• Comfortable juggling lots of different tasks
• Curious and eager to learn
• Tech-savvy and quick to pick up new software
• Comfortable working independently without constant direction
• Someone who notices problems and solves them
• Positive, adaptable, and enjoys being part of a team

What Success Looks Like:

• The office runs smoothly and efficiently
• Employees feel supported, engaged, and connected
• Company events are well-organized and memorable
• Leadership can rely on you to anticipate needs and solve problems proactively
• You become a trusted resource across the organization by building strong relationships and consistently delivering results

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave
• This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.ing the right people for the job, regardless of race, background, religion, or eccentricity.