Sales Development Representative - SaaS

About Us:

ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the globe with 30+ members based in Austin, Texas. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.

ShipperHQ is looking for a Sales Development Representative (SDR) with a background in SaaS sales and the ambition to grow into an Inside Sales Representative role. This is a chance to get in on the ground floor of a fast-growing startup and industry leader in e-commerce shipping technology. The SDR identifies, qualifies, and nurtures new business opportunities for our Sales Team. This person plays a key role in introducing ShipperHQ’s value to store owners, directors, and C-level executives, helping them optimize their e-commerce shipping strategies.

Your Impact:

• Conduct proactive outreach to inbound trial customers, engaging them to understand their goals and challenges while qualifying prospects based on needs, budget, and timelines.
  Handle inbound sales calls, emails, and live chat inquiries, providing timely and knowledgeable responses to drive engagement and conversions.
• Schedule qualified handovers to Account Executives, ensuring a smooth transition with detailed prospect insights.
• Build and maintain a pipeline of immediate and long-term prospects through consistent follow-ups, personalized outreach, and relationship-building strategies.
• Stay informed on product updates, industry trends, and competitive insights to effectively position solutions and address customer pain points.

What We’re Looking For:

• 1+ years in a SaaS sales role focused on inside sales
• Familiarity with e-commerce platforms and software
• Experience with sales processes and funnel management
• Background in the service industry is a plus—we love candidates who know how to connect with people
• A highly motivated, adaptable mindset—at ShipperHQ, we move fast, and you’ll take on diverse challenges beyond your core role
• A critical thinker who’s always looking for ways to improve and accelerate growth
• A positive, people-first approach, with a knack for building relationships and understanding customer needs

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• Enjoy 22 days of PTO plus public holidays
• Benefit from 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

Logistics:

• This is a full-time position
• Remote work available within the US; preference for local candidates to work in a hybrid model from our Austin, TX office, two days per week
• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.​​​