ShipperHQ

Sr. Customer Success Manager - SaaS​

ShipperHQ is seeking a talented Sr. Customer Success Manager to join our dynamic team. If you’re ready to redefine shipping and ensure customers are achieving value, come be part of the ShipperHQ journey!

About Us:

ShipperHQ is headquartered in Austin, TX, and is transforming the way e-commerce businesses manage shipping. Since 2009, we’ve provided innovative shipping software that helps both SMBs and enterprise customers optimize their operations and achieve better results. Our team members span the globe, and we’re united by a culture of collaboration, curiosity, and impact. We’re looking for ambitious, self-motivated individuals with a positive attitude who thrive in a fast-paced, team-oriented environment and are excited to help shape the future of e-commerce shipping.

What You’ll Do:

You’ll own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions.

• Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers’ organizations.
• Drive measurable value: Understand your clients’ goals, define success metrics, and deliver actionable strategies that drive ROI.
• Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment.
• Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling.
• Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes.
• Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention.

What We’re Looking For:

• Bachelor’s degree or equivalent experience
• 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS
• Experience managing enterprise or strategic accounts with multiple stakeholders
• Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals
• Proven ability to own and grow recurring revenue through renewals and upsells
• Strong business acumen with experience tracking and communicating KPIs
• Exceptional communication skills (written, verbal, presentation)
• Highly organized, proactive, and detail-oriented - you take pride in delivering quality work
• Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment
• Experience in e-commerce or shipping/logistics technology is a plus

If you meet most but not all qualifications, we encourage you to apply. We value potential and learning agility.

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave
• This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.