HubSpot CRM Manager

About Us

ShipperHQ is headquartered in Austin, TX, making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the globe, with 30+ members based in Austin, Texas. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.

What You’ll Do:

As the HubSpot CRM Manager, you’ll work closely with our marketing, sales, and operations teams to unlock the full potential of HubSpot and ensure alignment with our business objectives. You’ll take ownership of configuring and optimizing HubSpot CRM, building automated workflows, and creating advanced reporting to enhance efficiency and drive revenue growth. You’ll have a direct impact on the way we manage our pipeline, engage with customers, and scale our business.

Your Impact:

Key Responsibilities

• CRM Implementation & Optimization:
  • Lead the implementation and ongoing optimization of HubSpot, including custom objects, properties, pipelines, and workflows.
  • Integrate HubSpot with other platforms and tools, ensuring seamless data flow and robust automation.
  • Maintain documentation for all HubSpot processes and configurations.
  • Focus on automation to alleviate repetitive tasks by identifying inefficiencies and creating scalable, automated solutions that free up team resources and enhance productivity.
• Marketing Automation:
  • Build and optimize workflows for lead nurturing, post-purchase follow-up, and re-engagement campaigns.
  • Manage email campaigns, landing pages, and CTAs, and drive performance through A/B testing and analytics.
  • Identify opportunities for further automation and innovation.
• Sales Enablement:
  • Configure HubSpot dashboards and tools to support sales activities and improve efficiency.
  • Develop and deliver training programs to empower the sales team to utilize HubSpot effectively.
  • Collaborate with sales leadership to refine processes and implement best practices in HubSpot.
• Data Management & Reporting:
  • Ensure data accuracy and compliance within HubSpot.
  • Analyze marketing and sales metrics to uncover trends and provide actionable insights.
  • Generate detailed performance reports for stakeholders, focusing on KPIs and revenue impact.

What We’re Looking For:

Experience:

• 4+ years of experience managing and implementing HubSpot.
  • Implementing HubSpot Sales & Deal Desk is a plus
  • Experience with Service Hub & Marketing Hub Required
• Proven expertise in automation, integrations, and CRM optimization.
• Familiarity with e-commerce, SaaS, or fast-paced industries

Tech-Savvy:

• Strong technical skills in HubSpot configuration, marketing automation, and reporting.
• Bonus: Knowledge of scripting or low-code platforms for advanced automation.

Personality Traits:

• Analytical thinker with a proactive approach to solving complex problems.
• Detail-oriented, organized, and able to thrive in a fast-paced environment.

Attitude:

• You’re adept at navigating ambiguity and excelling in dynamic, rapidly growing organizations. You approach challenges with a positive attitude and take initiative to find solutions.

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks

• Collaborate with a motivated team, directly tying your results to organizational success
• Enjoy 22 days of PTO plus public holidays
• Benefit from 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

Logistics

• This is a full-time position
• Remote work available within the US; preference for a local candidate to work in a hybrid model from our Austin, TX office two days per week 
• Compensation is based on experience.

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.